We need this in case there are any issues during transit. Thanks for your trust and support to shop with us first!
Hope Safe & keep healthy! In local epidemic situation, Some changes below. Etc(CA & NJ, US) in 24h. And then, their trucks will go to the nearest office for scanning and sorting.
Etc in WHOLE USA had reduced many staffs to work because of local epidemic situation. Meanwhile, The number of parcels has increased sharply in CA & NJ, USA. So the nearest offices of logistics providers for our warehouses (CA & NJ, USA) take more time to scan and sort your packages. It takes about 1-5 workdays for the nearest logistics provider offices to scan and sort the packages. The tracking information will be updated to the website after 1-2 days after scaning.
Etc EXCEPT a tracking No. Our warehouse fulfill your order and send your package to the nearest logistics providers offices in 24h. It takes 4-5 days according to the data we got from the logistics providers because of the number of parcels increased sharply for the logistics providers.
Etc will tell you that they DO NOT GET THE PACKAGE according to the status of scan. Thanks for your kindly understanding.
Etc is trying their best to transfer due to events beyond control. Please give the logistics providers more 3-5 workdays.
And the tracking information will be updated to the website after 2-3 workdays after they solved. Thanks for your kindly understanding first!Keep in touch with us in current US situation. Customer service still available on workday, No worries. We truly appreciate the buisiness! Warm Prompt: If you have any problems with this order/item, such as items not being received on time or packages being damaged, please do not hesitate to contact me FIRSTLY.
And we will give you a satisfactory solution.